Refund and Cancellation Policy

1. Cancellation Policy

Monthly and Annual Plans

  • Monthly Plans: You may cancel your monthly service subscription at any time. Cancellations will take effect at the end of your current billing cycle. No partial refunds will be issued for the remaining days within the billing cycle.
  • Annual Plans: Annual subscriptions can be canceled at any time, but they are non-refundable after 14 days from the start of the subscription. If you cancel within 14 days of purchase, you may be eligible for a prorated refund, minus any setup fees or administrative costs.

How to Cancel

To request a cancellation, please contact us by:

  • Emailing us at fymeshop@gmail.com
  • Calling our customer support line at (904) 846-0547
  • Logging in to your account and navigating to the subscription settings page

We recommend notifying us at least 7 days before your next billing cycle to avoid unintentional charges.

2. Refund Policy

Refund Eligibility

Refunds are issued only in specific cases, as outlined below:

  • Service Non-Delivery: If our services are not delivered as agreed, and Fymezshop cannot resolve the issue within a reasonable timeframe, you may be eligible for a refund.
  • Double Payment: In cases of accidental duplicate payments, we will issue a full refund for the extra transaction.
  • Pre-paid Annual Plans: For annual plans, if you cancel within 14 days of purchase, you may be eligible for a prorated refund, minus any setup fees or administrative charges.

Non-Refundable Services

The following services are not eligible for refunds:

  • Setup or Onboarding Fees: Any fees associated with setting up, onboarding, or customizing services are non-refundable.
  • Customized or One-Time Services: Any one-time services, custom projects, or consultation fees are non-refundable once work has begun.
  • Discounted or Promotional Services: Services purchased under a promotion or discount are non-refundable.

3. Process for Requesting a Refund

To initiate a refund request, please follow these steps:

  1. Contact our support team via fymeshop@gmail.com with your request.
  2. Provide your account details, invoice number, and the reason for requesting a refund.
  3. Once we receive your request, we will review it and contact you within 7-10 business days with an update.

If approved, refunds will be issued back to the original payment method within 14 business days from the date of approval.

4. Service Level Guarantee

Fymezshop is committed to providing consistent, high-quality service. If, for any reason, our service does not meet the standards outlined in our Service Level Agreement (SLA), please contact us. We will review any concerns and make adjustments where applicable.

5. Changes to This Policy

Fymezshop reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be posted on our website, and we encourage you to review this policy periodically.

If you have any questions regarding our Refund and Cancellation Policy, please feel free to contact us at:

  • Email: fymeshop@gmail.com
  • Phone: +1 (559) 355‑3270‬
  • Address: 3179 Rialto Ave. Clovis, CA. 93619

Thank you for your understanding and for choosing SSW Traders. We are committed to ensuring your satisfaction and supporting your business with reliable, trusted managed IT services.